1. Who we are

Zandvoort Pass is offered by:

For general support, questions or complaints, you can contact us via the contact details on the Zandvoort Pass website or app.

2. What Zandvoort Pass is

Zandvoort Pass is a digital tourist pass and local guide for visitors to Zandvoort.

The service may consist of:

• access to local offers and discounts;
• a digital pass;
• QR codes or redemption codes;
• tourist information;
• routes and local recommendations;
• practical guide information;
• links to local businesses, maps and external services.

Zandvoort Pass is designed to help visitors discover and benefit from local offers in and around Zandvoort.

3. Applicability of these conditions

These conditions apply to:

• the Zandvoort Pass website;
• the mobile Zandvoort Pass app for iOS and Android;
• user accounts;
• digital passes;
• paid and free services;
• use and validation of deals;
• QR codes and redemption codes;
• contents, routes, recommendations and guide information.

Additional terms and conditions may apply to certain purchases, app store transactions, third party services or local business offers.

4. Who may use the service

You may use Zandvoort Pass if you can legally enter into an agreement or if you use the service with the permission of a parent or legal guardian.

You are responsible for ensuring that your use of Zandvoort Pass is permitted under the laws that apply to you.

5. Account

You can access the public website without an account. An account is required for the mobile app and pass functionality.

When creating an account, you must provide accurate and complete information. You are responsible for keeping your login details secure.

You are not allowed to:

• create an account with incorrect information;
• use someone else's account;
• share your account in a way that enables misuse of passes or deals;
• attempt to bypass pass validation or deal terms.

We may suspend, block or delete an account if we reasonably believe the account is being misused, used fraudulently or in violation of these terms.

6. Digital pass

A Zandvoort Pass is a digital product linked to your account.

A pass is valid for one stay and is not sold per person. Whether and to how many people a certain benefit applies depends solely on the conditions stated in the relevant deal. Login details may not be shared and pass or deal conditions may not be circumvented.

The pass can contain:

• a specific validity period;
• a start date and an end date;
• usage limits;
• deal-specific restrictions;
• availability restrictions;
• conditions of Zandvoort Pass or participating local companies.

It is your responsibility to check the validity period and deal conditions before using the pass.

A pass does not guarantee that every deal, company, route, activity or recommendation listed will be available at all times.

7. Deals and local offers

Deals are offered in partnership with participating local businesses.

Each deal can have its own terms, such as:

• validity dates;
• valid days or times;
• maximum number of times a deal can be used;
• single use restrictions;
• product or service restrictions;
• minimum spending conditions;
• reservation conditions;
• age restrictions;
• restrictions due to weather, capacity or season;
• terms and conditions of the participating company.

You must review the deal terms displayed in the app before using a deal.

Deals may be changed, paused, withdrawn or unavailable. This may happen, for example, due to store closures, limited stock, weather conditions, technical problems, incorrect information in the listing or a decision by the participating company.

We strive to keep deal information accurate, but we cannot guarantee that a deal or company data is always complete, current or error-free.

8. Use of a deal

To use a deal, you may need to present a QR code, redemption code or pass number to a participating local business.

A deal is only valid if:

• your pass is active and valid;
• the deal is active and valid;
• the deal has not expired;
• the deal has not yet been used when it can only be used once;
• the applicable deal conditions have been met;
• the participating company accepts and validates the deal.

Once a deal is validated for single use or marked as used, it cannot be used again.

You may not copy, sell, transfer, tamper with or misuse QR codes, redemption codes, pass numbers or deal validation systems.

9. Validation by local companies

Participating local businesses can use a Zandvoort Pass verification page or other validation method to check if your pass or deal is valid.

When a deal is reviewed, the company can see limited information such as:

• your name;
• your pass number;
• whether the pass or deal is valid;
• relevant deal information.

The ultimate decision to provide a product, service, discount or benefit may depend on the applicable deal terms and the company's reasonable operating constraints.

If there is a dispute at a business location, you can contact Zandvoort Pass support. We try to help, but we cannot force a participating company to offer a deal if the conditions are not met or the deal is not reasonably available.

10. Prices and payments

All prices shown to consumers are in euros, including statutory VAT and all unavoidable costs. Before purchase, the selected duration, total price and key features of the pass are clearly displayed.

We regularly offer 3 days for €14.95, 7 days for €19.95 and 30 days for €29.95. Seasonal winter prices start at €9.95. The total price shown on the checkout page immediately before purchase is the price that applies.

20% of revenue from pass sales, after deducting VAT, cancellations and refunds, goes to the Zandvoortse Reddingsbrigade as sponsorship.

Payments are processed by Stripe or another payment provider shown at checkout. We do not store full credit card numbers, bank account numbers or complete payment credentials.

A purchase is complete when the payment provider confirms successful payment and the pass is issued or activated.

We may refuse, cancel or refund a purchase if we reasonably suspect fraud, technical misuse, payment difficulties or an obvious pricing or product error.

11. Purchases via App Store and Google Play

If you purchase or download Zandvoort Pass via the Apple App Store or Google Play Store, the terms and payment rules of Apple or Google may also apply.

Refund requests for Apple or Google purchases may need to be submitted through the applicable app store, depending on payment method and platform rules.

Apple and Google are not responsible for providing Zandvoort Pass services, support, deal fulfillment or local business offers.

12. Right of withdrawal and refunds

If you are a consumer in the European Union, you may have a statutory right of withdrawal for certain online purchases.

However, the right of withdrawal may not apply or may end prematurely if it concerns digital content or digital services and the service has started with your consent and confirmation that you thereby lose your right of withdrawal.

Since Zandvoort Pass is a digital service that can be accessed and used immediately after purchase, refunds may be limited once the pass has been activated, opened or used.

We may offer a refund if required by law or if we deem it appropriate, for example:

• double payment;
• technical error preventing access to the pass;
• incorrect charge;
• cancellation by Zandvoort Pass before the pass has been used.

We generally do not issue a refund solely because:

• you have not used the pass;
• you used fewer deals than expected;
• a specific deal was not available;
• a local business was closed;
• the weather has changed;
• your travel plans have changed;
• you no longer want to use the service after activation.

To request a refund, please contact us with your account email address, payment reference and the reason for your request.

Nothing in this section limits any mandatory consumer rights you may have under applicable law.

13. Service availability

We strive to keep Zandvoort Pass available and functional, but do not guarantee uninterrupted or error-free service.

The service may be unavailable or limited due to:

• maintenance;
• technical problems;
• internet or hosting problems;
• app store issues;
• problems with third party services;
• security incidents;
• force majeure;
• updates or changes to the platform.

We may change, suspend or discontinue any part of the service as reasonably necessary.

14. Tourist information, routes and recommendations

Zandvoort Pass may contain tourist information, routes, guides, addresses, travel times, opening hours, recommendations and map links.

This content is for general information and convenience only. We try to keep this useful and accurate, but we cannot guarantee that all information is complete, current or suitable for your particular situation.

You are responsible for checking important information, such as:

• opening hours;
• accessibility;
• weather conditions;
• transport options;
• safety;
• prices;
• reservation conditions;
• local rules;
• age restrictions.

You use routes, recommendations and guide information at your own risk.

15. Maps and third party services

The app or website may contain links or buttons to external services such as Apple Maps, Google Maps, local business websites, social media sites or booking platforms.

These third-party services are not managed by Zandvoort Pass. Their own terms and conditions and privacy statement apply.

We are not responsible for the content, availability, prices, accuracy, data processing, products, services or actions of third parties.

16. Participating local entrepreneurs

Participating local companies are independent third parties.

Zandvoort Pass helps users discover and benefit from offers from these companies, but Zandvoort Pass is not the seller or provider of these companies' products or services unless expressly stated otherwise.

The participating company is responsible for:

• the quality of its products and services;
• on-site customer service;
• food, drinks, rental, activities or other services it offers;
• compliance with applicable laws and permits;
• honouring accepted offers;
• safety and operational decisions at the site.

Complaints about a product or service provided by a local business should be addressed to that business first. You can also inform Zandvoort Pass about this, especially if a listed deal has been rejected without a valid reason.

17. Permitted use

You may only use Zandvoort Pass for lawful and normal personal use.

You are not allowed to:

• misuse, copy, resell or transfer passes or deal codes;
• trying to redeem a deal more times than allowed;
• Manipulate QR codes, redemption codes, or validation results;
• accessing systems without permission;
• scrape, copy, or extract app content extensively;
• interfere with the security or operation of the service;
• use automated systems to abuse the service;
• impersonate another person;
• submit false, misleading or harmful information;
• use the service in a way that harms Zandvoort Pass, local businesses or other users.

We may block access, cancel passes or refuse service if we reasonably believe these rules are being violated.

18. Intellectual property

All Zandvoort Pass trademarks, designs, software, text, images, content, logos, databases, layouts and other materials are the property of Besance, licensed to Besance or used with permission, unless otherwise stated.

You may use the service for personal use only. You may not copy, reproduce, distribute, sell, modify, reverse engineer or commercially exploit any part of the service without prior written permission.

Local company names, logos, photos and content may be the property of their respective local companies or licensors.

19. User feedback

If you send us feedback, suggestions, ideas or improvement requests, we may use them to improve Zandvoort Pass without owing you any compensation or attribution, unless otherwise agreed in writing.

You acknowledge that the feedback you provide does not violate the rights of others.

20. Privacy

Our privacy statement also applies to your use of Zandvoort Pass.

The privacy statement explains which personal data we process, why we process it, how long we keep it and what rights you have.

You can contact us about privacy issues via:

[email protected]

21. Limitation of liability

We are responsible for issuing the Zandvoort Pass with reasonable care and skill.

To the maximum extent permitted by law, we are not liable for:

• indirect damage;
• loss of profit;
• loss of sales;
• data loss;
• missed savings;
• travel expenses;
• disappointment or loss of pleasure;
• unavailable offers;
• temporary service interruptions;
• acts or omissions of participating local companies;
• third party services, websites, maps, app stores or payment service providers.

Our entire liability for any claims relating to a purchased pass is limited to the amount you paid for that pass, unless such limitation is prohibited by law.

Nothing in these terms and conditions excludes or limits liability which is not permitted by law, including liability for intent, willful negligence, death or personal injury resulting from negligence or mandatory consumer rights.

22. Disclaimer

If you misuse Zandvoort Pass, violate these terms or violate the rights of others, you may be responsible for losses, damages, claims and costs arising from your actions.

This does not affect your mandatory consumer rights.

23. Changes to the service

We may update, improve, change or remove parts of Zandvoort Pass from time to time.

These may include changes to:

• app features;
• deal availability;
• participating companies;
• pass types;
• prices;
• routes and guide information;
• validation methods;
• technical systems.

If a change has material consequences for a paid pass that has already been purchased, we will deal with this appropriately and in accordance with applicable consumer law.

24. Changes to these terms and conditions

We may update these terms from time to time.

The latest version is available via the website or app. If we make important changes, we may notify you in an appropriate manner, for example via the app, website or by email.

If you continue to use Zandvoort Pass after the updated terms apply, you accept the updated terms.

25. Suspension and termination

You can stop using Zandvoort Pass at any time.

We may suspend or terminate your access to Zandvoort Pass if:

• you violate these terms and conditions;
• you misuse passes, deals or codes;
• your payment has been reversed, canceled or fraudulent;
• we are legally obliged to do so;
• we need to protect the service, users or participating companies;
• your account poses a security or fraud risk.

If your access is terminated due to misuse or fraud, you may lose access to your pass without a refund, unless applicable law requires otherwise.

26. Force majeure

We shall have no liability for any failure or delay caused by events beyond our reasonable control including but not limited to:

• internet disruptions;
• hosting failures;
• disruptions at payment service providers;
• app store issues;
• government measures;
• strikes;
• extreme weather;
• natural disasters;
• pandemics;
• power failure;
• security incidents;
• war, terrorism or civil unrest.

27. Complaints and support

If you have a complaint or support request, please contact us via the contact details on the Zandvoort Pass website or app.

Specify the following:

• your account email address;
• your pass number, if relevant;
• the deal or business, if relevant;
• a clear description of the problem;
• screenshots or payment references if helpful.

We try to respond within a reasonable time.

28. Account deletion

You can request the deletion of your Zandvoort Pass account and associated personal data.

Send an email to[email protected]with the subject “Account deletion”.

Mention the email address with which you use Zandvoort Pass in your message.

After receiving your request, we will delete or anonymize your personal data where possible. We may need to retain some data for legal, tax, accounting, security or fraud prevention reasons.

Please note: after deletion you may no longer be able to use your Zandvoort Pass and you will no longer have access to your pass or your pass history.

29. Applicable law

These terms and conditions are governed by Dutch law.

If you are a consumer, you may also have mandatory rights under the law of the country in which you live. These mandatory rights are not limited by these terms.

30. Disputes

We prefer to resolve complaints immediately.

If a dispute cannot be resolved, it will be submitted to the competent court in the Netherlands, unless mandatory consumer law gives you the right to initiate proceedings elsewhere.

31. Contact

If you have any questions about these terms, please contact: